Refund Policy

Free services

Enrollment, ownership verification, and pilot monitoring access do not create a payment obligation. There is nothing to refund for those free services.

Protected digital content

Protected deliveries are digital-content transactions. When a buyer explicitly consents to immediate delivery and acknowledges loss of the statutory withdrawal right under Article 38(13) of the Polish Consumer Rights Act, delivery starts and the ordinary withdrawal right ends for that transaction.

When a refund can be considered

• Duplicate payment for the same protected delivery.
• Payment captured but delivery did not start because of a Sentixx technical failure.
• Creator cancellation before buyer consent and before protected delivery starts.
• Confirmed unauthorized payment or chargeback process handled by the payment provider.

When a refund is normally not available

• The buyer changed their mind after immediate digital delivery started.
• The buyer downloaded, streamed, or accessed the protected copy.
• The buyer breached access rules or attempted to redistribute the protected copy.
• Blockchain or payment-network fees that Sentixx cannot recover from the provider.

How to request a refund review

Email contact@sentixx.net with the transaction reference, creator or offer name, payment timestamp, and a short explanation. We respond within 5 business days for ordinary refund reviews and sooner for duplicate-payment or unauthorized-payment reports.

Provider handling

If a payment provider, bank, or blockchain payment processor controls the final refund path, Sentixx will provide the evidence needed for review but cannot promise recovery of provider fees, network fees, or exchange-rate differences.